At Custom Home Builders, we strive to provide the highest quality service and customer satisfaction. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds may be issued for our services.

1. Services Covered

This Refund Policy applies to the following services provided by Custom Home Builders:

• Custom home construction projects
• Home renovations and remodeling
• Project management and consulting services

2. Conditions for Refunds

Refunds may be issued under the following conditions:

• Service Not Delivered: If a service that has been paid for in advance is not delivered by the agreed-upon date, you may be eligible for a full or partial refund.
• Service Not as Described: If the service provided is significantly different from what was agreed upon in the contract, you may request a refund or a rework of the service at no additional cost.
• Cancellation by Client: If you cancel a service before work has commenced, you may be eligible for a full refund minus any administrative fees. If work has already started, refunds will be issued at our discretion based on the progress of the project.
• Defective Workmanship: If there are issues with the quality of our workmanship, we will first attempt to correct the problem. If the issue cannot be resolved satisfactorily, you may request a partial refund.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Notify us of your request for a refund within 30 days of the issue arising. Provide details about the service, the nature of the problem, and any supporting documentation.

   Contact Information: Email: Kyle@ablakeconstruction.com Phone: +1 516-965-3801 Address: 110 Shames Dr Suite 215, Westbury, NY 11590

2. Review: Our team will review your request and may contact you for additional information. We aim to respond to all refund requests within 10 business days.

3. Resolution: If your refund request is approved, we will process the refund within 14 days. Refunds will be issued to the original payment method unless otherwise agreed upon.

4. Exclusions

Refunds will not be issued in the following situations:

• Services that have been fully performed and accepted by the client.
• Delays caused by factors outside our control, such as weather conditions or delays from third-party suppliers.
• Changes in project scope or specifications initiated by the client after the commencement of work.

5. Amendments

We reserve the right to amend this Refund Policy at any time. Changes to the policy will be posted on our website with the “Effective Date” updated accordingly. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Custom Home Builders
110 Shames Dr Suite 215, Westbury, NY 11590
Email: Kyle@ablakeconstruction.com
Phone: +1 516-965-3801